Policies

Thank you for booking a service or purchasing a product of Behind Your Scene. We greatly appreciate all of our clients and are always glad to hear from you!

Feel free to contact us via e-mail at info@behindyourscene.com. We typically respond to all e-mails within 24 hours.

Local Pick up Policy

Please wait for email notification before picking up your order.

Also, please call our office to confirm pickup time before arriving.
Proof of order confirmation and photo ID is required for pick up.

When you arrive on site, please proceed to plaza one visitors parking

Please notify our team of your arrival via telephone call. Our office number is 267-624-6980

Proceed through main lobby and take elevators up to the 5th floor

You will be greeted by receptionist and one of our team members will be meet you with order.

Business Hours
Mon CLOSED
Tues 10am-6pm
Wed 10am-6pm
Thurs 10am-6pm
Fri 10am-6pm
Sat 10am-2pm
Sun CLOSED

Shipping Policy

Most orders are shipped within 3-5 business days of purchase, unless any materials needed are on back order or your order need additional verification. You will automatically receive an e-mail when your order has been shipped. It will contain a tracking number you can use to go online and track the status of your shipment.

We currently offer USPS priority mail with flat rate shipping for $10.00 for all ordered under $195.00 and $15.00 for all orders over $195.00. Most packages typically arrive within 5-7 business days (not including processing & production days)

We currently do not offer expedited or international shipping.

Unfortunately, we cannot be responsible for recompensating for lost or stolen packages or packages delayed by the postal service. A complaint must be filed with USPS.

Please provide an accurate, working address for package shipment. Please remember to include your apartment number, floor number, or any other information that is necessary to ensure that the carrier can successfully deliver your package. Refused or undeliverable packages may be subject to return shipping costs. If you would like us to re-ship a package that was returned to us as undeliverable, additional shipping costs is the responsibility of the client/customer.

Return & Exchange Policy

ALL purchases are final sale. We do not accept any returns or exchange requests unless the item customer receives is defective. If you receive a defective item, please e-mail us at info@behindyourscene.com within 5 business days after receiving your order with details of the product and proof the defect (via photos or video).

If you are granted a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Digital Design Policy

It is the client's responsibility to carefully review all design proofs. Once confirmation or approval is given by client, all items are sent directly to print production or emailed to client immediately.

Behind Your Scene is not responsible for any further additions or edits. If client would like to submit further changes, another invoice covering the original cost printed product or additional design fee will be sent via email.

Once invoice has been paid by client, client has 48 hours to send all requested info to our team for all product or service change requests. Failure to provide necessary info to us results in invoice cancellation and no refund.

We are here to serve every client strategically and efficiently. We thank you for choosing Behind Your Scene for all your branding, marketing and design needs!

Privacy & Safety

Behind your Scene, LLC operates www.behindyourscene.com (the "Site"). This page informs you of our policies regarding our products and services, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to our company's use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this … The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other related information.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of February 1 2022 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us.

payment methods

- Credit / Debit Cards

- Apple Pay
- PAYPAL / paypal later

- Sezzle